Water Damage Ajax
Water damage Ajax households deal with is concentrated in basements, and the spring thaw and summer storms are the two seasons when calls from the area become more frequent.
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Ajax from the Scarborough side
Ajax lies east of Pickering along Lake Ontario. It is part of the Durham Region, and its housing runs from the older streets near the waterfront and around Pickering Village to the large postwar and later subdivisions such as Westney Heights. The distance from Scarborough is not far, which is why we can respond there without treating it as a remote job.
Our crew comes from our Scarborough office, and we ask first for the cross streets and the type of home.
What Durham says about basement flooding
The Region of Durham states that basement flooding is most likely during heavy rainfall or when snow melts quickly in spring. It also points to tree roots blocking sewers and drains and to the lack of overland flow routes for storm water during extreme storms. Durham asks residents to contact the local Region of Durham Works depot if they have flooded.
Because the sewer main belongs to the Region and the connection on your lot belongs to you, the cause of a backup can be on either side of the property line. Our records of what we found help the plumber or the Region sort that out.
Common calls from Ajax
- Water through a basement window well in a storm
- Sump pump failure during a power outage
- Frozen lines in a garage or exterior wall
- Water heater tank failure
- Bathroom leaks that stain the ceiling below
- Sewage backup through a floor drain
What we do on arrival
- Assess the sceneWe listen to what happened and look for the source.
- Protect and extractContents are lifted clear and standing water is removed.
- MeasureA moisture meter and thermal camera show where water travelled.
- DryAir movers and dehumidifiers are set and checked daily, usually for three to five days.
- Hand over the paperworkA written scope and price, photographs and the moisture log are prepared.
Mould and what to watch for afterward
Water that sits in a wall for a few days creates the conditions for mould. If a home has had a loss that was dried only on the surface, watch for a musty smell, new stains on drywall or paint that bubbles. We handle mould removal if it develops, and the assessment is free.
As always, what your policy pays is a matter for your insurer. We make sure they have clear records.
Ajax: the Town, the Region and a loan to ask about
Durham Region's flood help page lists the Town of Ajax municipal contact for flooding as 905-683-4550, and sends sewer backups to the Region of Durham Works Department depot, with after-hours numbers of 905-576-9991 and 1-800-372-1104. Under the Region's responsibilities, it clears the sewer connection from the main to the property line and repairs from the property line to one metre outside the foundation, while the homeowner is responsible within one metre of the foundation and inside the house.
The Region's Basement Flooding page also links an interest-free loan program for a backwater valve and sump pump after a sanitary sewer backup, repaid on the water and sewer bill. The notice is old, so ask the Region whether it is still taking applications (checked November 2026).
Water damage Ajax: questions
Do you come all the way to Ajax?
Yes. Give us your nearest intersection and we send a crew.
Is there a municipal program to help?
Check the Town of Ajax and Region of Durham websites for the current basement flooding information.
What if the water is from a neighbour's unit?
We document your unit and give you records that help show where the water came from.
How much does the assessment cost?
Nothing. It is free, and a written scope and price follow.
Request a quote
Tell us what you need and we will get back to you. In a hurry? Calling is fastest.